At Wafah Shop, we strive to ensure our customers are completely satisfied with their purchases. If, for any reason, you’re not happy with your order, we offer a clear and simple refund policy to give you peace of mind. Please read the following guidelines carefully to understand the conditions of our returns and refunds.

1. Return window

Unused and Original Packaging: The item must be unused and in its original packaging. You must initiate the return within 30 days of delivery.

  • Defective or Damaged Items: If the item is defective or damaged upon receipt, you are eligible for a refund.
  • Incorrect or Significantly Different: If the item is significantly different from the description provided on our website, a refund is available.
FieldPolicy Detail
Return Window30 Business Days.
Return MethodBy Mail (Email support@wafah.shop for instructions).
Item ConditionNew/Unused and in original packaging.
Restocking FeeNo Fee
Return ShippingFree for defective items; Customer pays for change of mind.
Refund Processing10 Business Days to original payment method.
Non-ReturnableSale items, Gift Cards, and Perishable goods.

2. Non-Refundable Items

Certain items cannot be refunded, including:

  • Sale or Clearance Items: All items bought on sale or clearance are final and are not eligible for a refund.
  • Gift Cards: Gift cards are non-refundable.
  • Perishable Goods: Items such as food, flowers, newspapers, or magazines are non-refundable due to their nature.

Please ensure you double-check your order before purchasing these items.

3. How to Return an Item

If you meet the conditions for a return, follow these simple steps:

  • Step 1: Contact us at support@wafah.shop to initiate the return process. Please include:
    • Your order number
    • A detailed description of the issue
    • Photos of the defective or damaged item, if applicable
  • Step 2: We will guide you through the return process.

4. Return Shipping Costs

  • Defective or Incorrect Items: If the item is defective or incorrect, we will cover the return shipping costs.
  • Change of Mind: If you are returning an item for reasons other than defect (e.g., change of mind), you will be responsible for the return shipping costs.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you via email. If your refund is approved, the refund will be processed to your original payment method within 10 business days.

6. Late or Missing Refunds

If you have not received your refund within 10 business days, please follow these steps:

  1. Check Your Bank Account: Sometimes, refunds may take a few days to reflect in your account.
  2. Contact Your Credit Card Provider: Processing times may vary depending on your provider.
  3. If you still have not received your refund, please contact us.

Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us:

Contact & Business information

📞 Call us : +1 775 986 5680
📧 Email : support@wafah.shop

Address: 5700 Balcones Drive, Austin, Texas, United States
Post Code: 78731

Store Name: Wafah Store Shop

Country: United State

Wafah Store Shop is operated by Aman Ud Din (Sole Trader)

🕒 Response Time: We respond within 1 business day.

Still question in mind? Please feel free to get in touch by filling out this form.

We want to hear from you!

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